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Customer Service


    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays, Tuesday-Friday. If an item becomes on backorder then you will be notified of a revised shipping time. Shipping and Delivery is subject to change and will be determined at the time of order. Occasionally items become out of stock or inventory may be wrong at different vendors we ship from. We reserve the right to cancel or refund any order placed for any reason.

    Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Tuesday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

    We do not ship to addresses in Alaska, Hawaii, Puerto Rico, and Guam or outside of the United States. 

    We are not responsible for items shipped to addresses that are  incorrectly inputted as the ship to address. All items that are shipped using a small package service will not require a delivery signature unless requested. We are not responsbile for lost or stolen items after the shipping tracking number shows "delivered" to the address specified on the order.  This includeds but not limited to front door, side door, back door, porch, garage, gate, patio, lawn, sidewalk, friend, neighbor, 

     Standard Fed Ex or USPSPriority Mail USPSOvernightInternational

    Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). Excludes Closed days or holidays.Weather conditions may prolong delivery.

    Package arrives 2 to 3 business days after processing if ordered by 12:00 noon (PST).Excludes closed days or holidays. Weather conditions may prolong deliveries.

    Not Available Not Available.
    Merchandise Total *
    Up to $200 $12-$20 $26 N/A N/A
    $200.01—500.00 $21-$50 $45 N/A N/A
    $500.01—1000.00 $51-$100 $65 N/A N/A
    Over $1000.00 Based on Weight, Shipping location and size of product. Varies N/A N/A
    *before tax and additional charges

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unopened, or defective merchandise unless it is on the non-returnable list. Used merchandise cannot be returned unless we have determined it to be defective. Defective Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup, shipping and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

    Any Electronic or heater items, Temperature sensors, Spa covers, Spa panels, Spa pumps, Spa motors, Doughboy Pools, Bluewater Pools, Above ground pools, Pool Tables,  Pool Pumps, Pool Motors, Pool Ladders, Chemicals, Pool Toys, Hot Tubs, Spas, Swim Spas, Barbecue grills, Barbecue burners, Barbecue electrical items, Barbecue islands, Redwood furniture, Cuesticks, Closeout and special order items. We are not responsible for mistakes made on color, size, incorrect part numbers given by other companies or internet listings.

    When you must return an item you will be responsible for the original shipping cost and any return shipping cost. Customers receiving free shipping will still be responsible for our original shipping cost. Please check the non-returnable item list. All Cal Spas, Cal Flame, Hotspring, and Freeflow Spas parts are subject to a 15%-25% restocking fee.

    All Filters and Pillow/Cushions items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued.

    Please allow 10 to 14 days for the processing of your return.